Technical Services Director
Would you like to join a rapidly growing and successful company?
Do you want to be a part of a team where customers say things like:
“I am amazed by how innovative this product is!”
ClassLink is a leading education technology company serving schools around the world. We are looking for a Technical Services Director (Call Center/Help Desk) to support our award-winning solutions. In this role, you will be responsible for leading and managing our Product Support Engineers as well as our One Sync Team to provide unparalleled customer service with a focus on complete and timely resolutions to the technical needs of our customers.
This position requires a solid technical background combined with proven customer service experience and a strong management background. This includes the ability to problem-solve and the ability to motivate your team to achieve specific goals. This along with proven leadership skills, communication skills and organizational skills are essential to perform well in this position.
Ultimately, you must be able to ensure high quality technical support with an ongoing focus on increasing the customer experience.
We are a team of passionate people striving to help improve classroom learning.
We do this by making and delivering great products.
We also like to have fun along the way.
"Never doubt that a small group of thoughtful, committed citizens can change the world;
indeed, it's the only thing that ever has." - Margaret Mead
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