Product Support Specialist

G&A · Clifton, New Jersey
Department G&A
Employment Type Full-Time
Minimum Experience Mid-level

Job Description

 


Headquartered in Clifton, NJ, ClassLink is a leading education technology company serving schools around the world.

 

We are looking for a Product Support Specialist to provide tier 1 ClassLink Product support for ClassLink customers and staff . This individual must be a self-starter and have general knowledge and analytical skills in information technology.

 

Technical Experience / Knowledge / Skills:

  • 1-3 years experience in help desk / customer support; customer support over the phone and email/ticketing system customer communications
  • Experience in Windows Server 2008, 2012, 2016 and server environments including experience in Active Directory, Group Policy
  • Windows domain management. Experience deploying and maintaining domain controllers, user and computer accounts.
  • HTML/CSS website management
  • Experience in Windows desktop OS Windows 10
  • Office 365, manage/maintain
  • General IT knowledge and skills (hardware, software troubleshooting)

General Requirements:

  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Excellent oral and written communication skills.
  • Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
  • Great problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Ability to work with or without direct supervision.

 


 

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  • Location
    Clifton, New Jersey
  • Department
    G&A
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level