Manager, Education Success

G&A · Clifton, New Jersey
Department G&A
Employment Type Full-Time
Minimum Experience Manager/Supervisor

Manager of Education Success


 


RESPONSIBILITIES:


The individual should possess the ability to work independently and grow at a rapid pace. The ideal candidate for this role will come from a school setting as the Manager or Director of Technology, or the Technical Trainer. This candidate will have experience training the staff at their school.


 


 


The Manager, Educational Success’s responsibilities include:


 


·       Be able to interpret technical requirements, and provide demonstrations to current and potential clients.


·       Build rapport with existing and potential clients.


·       Manage customers through online and in person meetings.


·       Provide educational and technical support for customers.


·       Develop an implementation plan with customers for ClassLink from setup through training end users.


·       Assess competition by analyzing and summarizing competitor and industry trends.


·       Dealing directly with customers, ensure customer satisfaction in areas.


·       Maintain and improve quality results by tracking usage data of customers and providing interventions when necessary.


·       Maintain CRM records to keep management informed of activities, sales, and potential sales. 


·       Stay abreast of competitors in the space of Single SignOn and Rostering.


·       Collaborate with Marketing, Operations and Sales to facilitate new programs, messages, campaigns, and offerings.


·       Create strong and dynamic relationships with customers.


·       Participate with the EdSuccess team on ever-changing and inventive ways to improve our processes.




 


Requirements


·       Bachelors Degree required


·       Masters Degree preferred.


·       Instructional technology background


·       Experience in schools as a teacher, supervisor, tech coach, etc.


·       Adult Learning experience


·       Customer focused, professionalism


·       Superior communication and presentation skills are required, both written and oral.


·       Ability to travel as needed. (Up to 25%)


 

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  • Location
    Clifton, New Jersey
  • Department
    G&A
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor